Membership FAQs | Museum of Life and Science
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Membership FAQs

When and how will I receive my membership cards?

I don’t have a smart phone to use a digital card. What do I do?

Do I need my membership card and photo ID at check in?

Can I visit the Museum without my membership cards?

Who can I bring in on my membership?

Who can be a cardholder?

I purchased a gift membership. Now what?

How do I redeem my gift membership?

How do I replace my membership card?

How do I update my contact information?


When and how will I receive my membership cards?
In the next week, a download link will be emailed from our digital card partner Cuseum for each cardholder with their name in the subject line. It will include instructions for how to download the card to your phone. For the first week of a new membership, you can check-in with a photo ID.

Since we can only send to the primary email on your record, two emails are sent with a unique link for each cardholder. Once downloaded, the link expires.

I don’t have a smart phone to use a digital card. What do I do?
We can mail you printed cards. If you purchase or renew on online, just add it to your cart. There’s a $6 processing fee for a set of printed cards. Your printed cards are valid until your next renewal – just be ready to show ID with your card when you check in!

Do I need my membership card and photo ID at check in?
While we require reservations, you’ll check in with your confirmation and photo ID as usual. When reservations are no longer required, you’ll check in with your digital card and photo ID.

Can I visit the Museum without my membership cards?
You check in with your photo ID so no membership card is necessary. You do want to keep your membership card to access other ASTC and AZA institutions when you travel.

Check Digital Card FAQ for more details.

Who can I bring in on my membership?
As long as one of the cardholders is present, you can bring in whoever you want up to the level of your membership. (i.e. Explorer 6 = one cardholder + 5 or two cardholders + 4)

Who can be a cardholder?
Each membership can have up to two cardholders. All cardholders must be adults in the same household.

I purchased a gift membership. Now what?
You or your recipient will receive the gift certificate in your email inbox within one business day of completing your purchase. Since the membership is active now, they can visit right away by showing the certificate and matching photo ID at our member check-in!  

How do I redeem my gift membership?
Your membership is active now – no need to wait! Go to member check-in with your certificate and matching photo ID to complete your membership set up. Be sure to visit within one month of the purchase date to enjoy a full year of membership. We are so glad to have you as members! 

Note: The Gift Certificate expires twelve months from purchase and any unused months are not transferable.  

How do I replace my membership card?
This can be done at the front desk or by calling the Membership Office at 919.220.5429 x 324. There is a $6 fee for printed replacement cards.

How do I update my contact information?
You can update any email, address, or phone changes by emailing us

Check Digital Card FAQ for more details.

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