Santa Train FAQ

Important Notes:

  • Print out your confirmation email and bring it to the check-in table at Gate 3 near the Butterfly House.
  • Every 5 children must be accompanied by at least one adult.
  • Trains run on a strict schedule; please allow yourself time for parking, check-in, and time to make your way to the train station (we suggest 20 minutes before your scheduled train time).
  • Do you or your family have sensory needs? Click here to find out more about our Sensory Friendly Santa Train!

 

Are tickets transferable?

Yes, all tickets are transferable and we encourage participants to give their tickets to friends or family if they are unable to attend. They must present your confirmation email at the event check-in to receive their event tickets.

Are there any refunds?

While this is an outdoor event, most weather conditions, including light rain, snow, and ice do not prevent us from running the train and refunds will only be offered if trains are cancelled. Our highest priority is the safety and comfort of our guests. In the event the train is unable to operate due to high winds, mechanical issues, heavy rain, or thunderstorms, we will provide notice by 3:00pm via email to the ticket buyer and leave a pre-recorded phone message at (919) 220-5429 ext. 344. Should we have to cancel a full or partial day for safety concerns, we will offer to reschedule you on another day, fully refund your ticket, or gratefully accept your donation.

Please make your reservation and check your confirmation carefully to ensure you have booked the correct date and time. The Museum is not responsible for errors made during the registration process by the buyer. Please see below regarding changes if an error is made.

Can I change the date/time of my tickets?

We are happy to assist you in changing your train date and time. All changes will result in a $10.00 processing fee per transaction plus the difference in ticket price, if any. All exchanges are based on availability and must be made by 4:30pm the Tuesday prior to your scheduled train date. Changes can be made by calling the Museum Reservations Office at (919) 220-5429 ext. 313, Monday thru Friday between 8:30am and 4:30pm. Availability is not guaranteed.

The Museum of Life and Science is a charitable organization. The tax deductible portion of each ticket is $10.00 of your $15.00 ticket, $15.00 of your $20.00 ticket, and $17.00 of your $22.00 ticket. The Museum of Life and Science Tax ID is 56-0938434.

Photography Information for Santa Train

I understand that the Museum may photograph my family during the event. Registration grants permission to use photographs in Museum publications and approved media sources unless I request otherwise in writing via email.

Members receive UNLIMITED admission all year long!