Visiting during COVID-19: What to know
We’re thrilled to welcome you back to the Museum! We’ve made significant changes to ensure everyone’s health and safety, including a new online ticketing system for visiting the Museum, enhancements for cleaner and touchless experiences, and new rules to encourage safe spacing between groups of guests.
Please read the following carefully to ensure your next visit will be fun and enjoyable!
How to plan your next visit
We’ve changed a few things about how you visit the Museum to better protect the health and safety of our guests, staff, and animals.
To help limit crowding, we’re limiting the number of guests on campus and requiring a timed-entry system. All visitors will need to reserve tickets before their visit.
Reserving your tickets
Both Members and general admission guests must reserve or purchase tickets for the Museum online before your visit. Each guest in your party (regardless of age) will need a ticket. If you’re a Member, your admission is free, but you will need to reserve tickets for admission on a selected day and time. General admission guests can purchase tickets online as well for a specific entry time.
With your confirmed ticket, you can either present a printout of your reservation or show the reservation electronically on your mobile device, and we’ll check you in and get you on your way!
When is the Museum open?
The Museum is open to the public from 10 am – 5 pm, Wednesday – Sunday. Closed Mondays and Tuesdays. Please plan to enter the Museum at your designated ticket time. Member reservations begin at 9 am, General admission at 10 am.
Where do we go to enter the Museum?
To allow for a less crowded admission experience, we’ve changed the entry process to make it easier, faster, and safer for both Members and general admission guests.
Members: Members should enter the Museum at the entrance to the right of the main building, where staff will greet them and handle their reservation tickets.
General Admission guests: General admission ticket holders will enter through the left door of the main entrance. Guest relations staff will welcome and assist visitors in a newly renovated, larger admissions area.
We know this is new for everyone, so staff will be on the plaza in front of the Museum to help direct and assist guests as they arrive and help them through admission as quickly and easily as possible.
The state of North Carolina and Durham County now require visitors age five and up to wear masks at the Museum at all times, indoor and outdoor, unless actively eating and drinking.
To better protect the health and safety of all visitors and our team, the Museum will not allow exemptions or exceptions to this policy. We follow the science, and it tells us that face coverings are essential to keeping COVID-19 in check. Please help us keep everyone safe.
We know this requirement isn’t easy, especially for families with small children, but it is mandatory and necessary to reduce the spread of COVID-19.
Learn more about why the American Academy of Pediatrics recommends face coverings for children. And here are some practical tips from Stanford University on how to get young kids to wear a mask during the COVID-19 pandemic. We will begin enforcing this policy on Saturday, September 5.
Also, when at the Museum, please wear your mask over your nose and mouth.
Finally, if a Museum staff member reminds you or someone in your group to wear a mask, please be kind and respectful. Our team members are trying to ensure a safe and enjoyable experience for everyone.
What about visitors with special needs or health conditions that do not allow them to wear masks?
The Museum of Life and Science is firmly committed to serving and providing outstanding experiences to guests of all needs and abilities. We are proud and honored to host sensory-friendly programs and events throughout the year. However, during these unique and challenging circumstances, as all of us navigate the COVID-19 pandemic, we cannot make exceptions to our mask requirements. For the safety of all visitors and staff members, the Museum believes we need to adhere to a strict mask policy for everyone five and older.
We understand that this requirement is challenging for many of our guests. It may make it impossible for some guests to visit during this time. We regret that we can’t be more inclusive at this moment. It pains us to think that we would need to turn anyone away from the Museum. We apologize for the disappointment and frustration this causes for any guest who cannot visit and adhere to the mask requirements.
However, health and safety are our top priorities, above all else right now. We will welcome back all visitors with open arms once these mask restrictions are no longer necessary.
What else is different?
Because we love our guests and staff — and science! — we take health department recommendations for preventing the spread of COVID-19 very seriously. Accordingly, here are some things we ask you to be mindful of when you visit:
- All staff and volunteers will be wearing facemasks. Following rules set by the State of North Carolina and Durham County, we also require all guests five and older to wear facemasks while at the Museum, both inside and outdoors. Learn more about our mask requirements.
- If you, or anyone in your group, feels sick, has a fever, cough, or shortness of breath, please stay home.
- Please respect six-foot distancing between groups of guests and others.
- From time-to-time, we may need to restrict access to some exhibits to avoid over-crowding, so we may have to ask guests to wait for a short period before entering some exhibits. Thanks for being patient!
- We’ve added new sanitization stations around campus and encourage you to wash your hands frequently during your visits.
- Drinking fountains are closed, but we’ve added water bottle filling stations around campus
- New rules can be hard to follow, especially for young children, so please be kind and respectful to others during your visit. That said, please try to cooperate with our rules to help make the reopening positive and enjoyable for everyone.
Improvements for your safety
Since closing the Museum in March, we’ve looked carefully at every aspect of the Museum to consider how we can change our space and our operations to better ensure a safe, healthy environment for our guests, staff, volunteers, and animals. We’re sticking to the science and listening to health officials and experts on the best ways to protect everyone while still offering a rewarding Museum experience.
Here’s what we’ve done to make the Museum as safe as possible for everyone:
- Reimagined and changed the Museum entrance to create a spacious and comfortable arrival experience for guests and attending staff
- Instituted new cleaning and sanitization procedures in accordance with guidelines by the Centers for Disease Control and Prevention and the Association of Zoos and Aquariums.
- Maximized hands-free transactions at admissions, stores, and cafe
- Replaced all restroom faucets and soap dispensers with touch-free models
- Installed alcohol-based, hand sanitizer stations throughout the campus
- Required all staff to wear facial masks or other personal protective equipment
- Required all guests five and older to wear facial masks, both indoors and outside. Learn more about our mask requirements.
- Arranged café tables for distancing, eliminated indoor lines, and implemented an express grab-and-go menu
- Relocated some exhibits and seating to maximize the width of circulation corridors
- Removed highly tactile indoor exhibit elements where achieving sanitation standards isn’t possible
- Rearranged or removed some exhibit components to increase general circulation within galleries
- Installed sneeze guards at each point of sale
- Removed or propped-open restroom doors
- Installed plexiglass dividers behind each train seat
- Upgraded all main museum air filters to high efficiency, Merv-11.
- Consulted with HVAC services to explore maximizing the fresh air exchange
- Replacing door-opening buttons with touch-free interfaces
Other frequently asked questions about our reopening
- I’m a member. Do I still need to reserve a ticket for admission?
- Is there a limit on how many reservations I can make?
- With my reserved-time admission, how long can I stay at the Museum?
- What if I need to cancel or change my reservation?
- What happens if I show up to the Museum without a reserved ticket?
- Can I leave the Museum and come back the same day?
- Why all the masks?
- Will you have masks for sale?
- When will the rest of the Museum/indoor exhibits reopen?
- Can we still bring food to the Museum and where can we eat?
- Given that the Museum has been closed since March, will memberships be extended?
- Are reciprocal memberships being honored for admission?
- Will strollers and wheelchairs still be available to rent?
I’m a member. Do I still need to reserve a ticket for admission?
Yes. Your reservations are free, but you need to book them online before your arrival. Reserve your admission tickets here.
Is there a limit on how many reservations I can make?
During this first stage of reopening, we want to make sure everyone has a chance to come back to the Museum. To help ensure that, Members are limited to two reserved visits per week. General admission guests may purchase up to 10 tickets at a time.
With my reserved-time admission, how long can I stay at the Museum?
Once you’re in the Museum, you’re welcome to stay as long as you like!
What if I need to cancel or change my reservation?
You may change reservations or a timed general admission ticket by calling us at (919) 220-5429 ext. 313 or by emailing firstname.lastname@example.org. Our reservations team is available Monday through Friday, 9 am – 4 pm.
What happens if I show up to the Museum without a reserved ticket?
We urge all guests to reserve or purchase admission tickets online before coming to the Museum. However, if a Member shows up without a reservation, we will do our best to accommodate them if we have available tickets. Still, we cannot guarantee that we will have space to admit their party at a given time.
Can I leave the Museum and come back the same day?
Your ticket is good from the time of entry and for the remainder of the same day. Hold on to your e-Ticket email and show it for reentry into the Museum.
Why all the masks?
Public health experts recommend protective face coverings as a proven method for significantly reducing the risk of spreading COVID-19. More importantly, the state of North Carolina and Durham County require that visitors age five and up in public spaces to wear a facemask. As state and local regulations change, we may alter the mask requirements. Learn more about our mask requirements.
Will you have masks for sale?
Yes. Masks for both adults and children will be available for purchase at the Museum Store.
When will the rest of the Museum/indoor exhibits reopen?
We don’t know. Once state and local health regulations allow us to reopen our indoor exhibits, we are likely to reopen them soon after. But we won’t reopen our indoor exhibits until the health and science experts indicate we can do so safely. We look forward to reopening the rest of the Museum, but for now, we remain in a wait-and-see mode.
Can we still bring food to the Museum and where can we eat?
Yes, outside food and beverages are still permitted. We reserve tables at Sprout Café for café diners only. However, we have many other spaces available for guests to eat, including the picnic dome across the street from the Museum next to the south side parking lot, the picnic area off the main trail (across from the Dinosaur Trail), or at any of the seating areas near the Dino Trail or Gateway Park. We understand that visitors may need a beverage or snack to enjoy a day at the Museum fully, so we allow spill-proof and re-usable sippy cups, travel mugs, and water bottles, as well as light snacks for children in single-serving, re-sealable containers. Coolers and picnics are only allowed at the picnic dome. As always, please help us keep the Museum clean and beautiful and be sure to dispose of any trash in a garbage bin. We encourage everyone to bring a refillable water bottle to stay hydrated on hot, humid days — the water fountains are turned off for health and safety reasons, but we have water bottle fillers available around the Museum.
Given that the Museum has been closed since March, will memberships be extended?
Yes, we will be extending Explorer memberships for the months we were closed. Expiration dates will be adjusted before we reopen, and members will receive an email with details.
Are reciprocal memberships being honored for admission?
Like similar zoos, aquariums, and science centers, the Museum is not offering admission discounts through reciprocal programs at this time. We hope to be able to resume our reciprocal discounts soon.
Will strollers and wheelchairs still be available to rent?
Yes. You can rent either when you check-in at admission.