Membership :: Membership FAQs

Membership FAQ

Commonly asked Membership questions

Who can I bring in on my membership?
Who can be a cardholder?
When and how will I receive my membership cards?
I don’t have a smart phone to use a digital card. What do I do?
Do I need my membership card and photo ID at check in?
How do I redeem my gift membership?
How do I replace my membership card?
How do I update my contact information?
Can I add a caregiver or give someone my card?


Who can I bring in on my membership?

As long as one of the cardholders is present, you can bring in whoever you want up to the level of your membership. (i.e. Explorer 6 = one cardholder + 5 or two cardholders + 4)

Who can be a cardholder?

Each membership can have up to two cardholders. All cardholders must be adults in the same household.

When and how will I receive my membership cards?

In the next week, a download link will be emailed from our digital card partner Cuseum for each cardholder with their name in the subject line. It will include instructions for how to download the card to your phone. For the first week of a new membership, you can check-in with a photo ID.

Since we can only send to the primary email on your record, two emails are sent with a unique link for each cardholder. Once downloaded, the link expires.

I don’t have a smart phone to use a digital card. What do I do?

We can mail you printed cards. If you purchase or renew on online, just add it to your cart. There’s a $6 processing fee for a set of printed cards. Your printed cards are valid until your next renewal – just be ready to show ID with your ticket when you check in!

Do I need my membership card and photo ID at check in?

While we require reservations, you’ll check in with your ticket and photo ID as usual. When reservations are no longer required, you’ll check in with your ticket and photo ID.

How do I redeem my gift membership?

Your membership is active now! Click on Tickets above to reserve your first visit. Watch for the Register button, then start with Sign In when making future reservation. This way our system sees your membership and adjusts the applicable admission price to zero at check-out.

Note: The Gift Certificate expires twelve months from purchase and any unused months are not transferable.

How do I replace my membership card?

This can be done at the front desk or by calling the Membership Office at 919.220.5429 x 324. There is a $6 fee for printed replacement cards.

How do I update my contact information?

You can update any email, address, or phone changes by emailing us.

Can I add a caregiver or give someone my card?

If you have a nanny, grandparent, or other caregiver who brings your children, they can added as an authorized user. This benefit is limited to two caregivers and for visits when they are the primary caregiver for your family member. Authorized users check in under your membership with photo ID.

Memberships are not transferrable and may not be shared outside of the membership household.